After being plagued with overloaded servers, now players are complaining that they are having their accounts compromised and stolen. Blizzard, however, has stated that the fault is not their own on this one.
On the official Diablo III forums, a community official sought to set the record straight:
We've been taking the situation extremely seriously from the start, and have done everything possible to verify how and in what circumstances these compromises are occurring. Despite the claims and theories being made, we have yet to find any situations in which a person's account was not compromised through traditional means of someone else logging into their account through the use of their password. While the authenticator isn't a 100% guarantee of account security, we have yet to investigate a compromise report in which an authenticator was attached beforehand."
Blizzard urges players to change their passwords and utilize the Battle.net Authenticator, which is a physical keyring that generates access codes. Yet Examiner reporter Tara Swadley argues that even people who have been using authenticators have found their accounts under attack.
She also notes that some hackers may be waiting to do the real damage at the launch of Diablo III's real money auction house, where players use real cash through credit cards and PlayPal accounts in exchange for currency that can be utilized in the game. This comes on the heels of Blizzard pushing back the date of the auction house after some unfortunate circumstances. Swadley also mentions a reporter that experienced account theft for herself:
This reporter, after having her own account with authenticator hacked, firmly believes this is a serious security breach on Blizzard’s side, though they either do not want to admit it, or are still unaware of the problem. Many who have had their account on Diablo 3 hacked were logged in at the time of the hack and support staff tells them there was no evidence of their account being hacked. That indicates there is an exploit in the system being taken advantage of."
Once again Diablo 3 is in hot water with players and critics. I'm not a follower of PC games so I'm not sure if all of this is supposed to happen, even if Diablo just came out. Again I wonder if Blizzard will offer something for players' troubles. Maybe a free trial for a week?