Retailer GAME has contacted PlayStation 5 pre order customers to advise them that they may not receive their console on launch day. In an email from GAME (courtesy of a report from VGC) they say that as a result of high demand for Sony’s next-gen console, they’ve had to work with a handful of courier companies, including DPD and Royal Mail.
GAME's email reads that due to the "volume of PlayStation 5’s in the UK market and the size of the product, the launch has led to UK wide delivery challenges for all retailers and couriers.”
They add that their “aim has always been to ensure that as many orders arrive on time for release day as possible, therefore, we have had to secure multiple couriers to help try to achieve this. However, for reasons beyond the control of GAME, Yodel have informed us today (November 18) that not all orders due to be delivered by them will be delivered on release day.”
GAME confirmed that customers will receive updated tracking information on their pre-orders via email. Game apologized, saying "we can assure you that your console is packed and ready to be delivered by one of our couriers.”
According to GAME’s email, Yodel was not able to cope with a large number of orders ”due to capacity issues in their delivery network and may mean that your tracking information is not fully updated until Friday.”
However, Yodel later argued that they were not responsible for GAME UK’s pre-order delays for the PS5, challenging a claim from GAME that Yodel had informed the retailer of last moment logistical issues, affirming that they’d been “consistently clear” with GAME on its order quota.
A spokesperson for Yodel described it as “deeply disappointing”, adding that the company’s name had been “incorrectly used”, confirming there were no network delays.