A big complaint among Steam users has been that it was nearly impossible to get a refund for a game. Whether your computer couldn't run it or the game simply didn't meet expectations, getting a refund was out of the question. This would not be a big problem if it wasn't for the fact that digital games can't be sold or traded with other users. If a user bought an expensive game that ended up not working on their computer, they would be out of luck. At least, that's how it was. Valve has now updated their Steam policies to make getting refunds a snap, stating,
You can request a refund for nearly any purchase on Steam—for any reason. Maybe your PC doesn't meet the hardware requirements; maybe you bought a game by mistake; maybe you played the title for an hour and just didn't like it.
It doesn't matter. Valve will, upon request via help.steampowered.com, issue a refund for any reason, if the request is made within fourteen days of purchase, and the title has been played for less than two hours. There are more details below, but even if you fall outside of the refund rules we’ve described, you can ask for a refund anyway and we’ll take a look.
Valve does not allow you to refund a game if you're banned by the Valve Anti-Cheat system, but other than that, everything can easily be refunded, including DLC.