In a surprising move, Sony has delisted CD Projekt RED’s recently released Cyberpunk 2077 from the PlayStation Store. Though the company has not explicitly said so, Sony’s explanation for the move on their website suggests they are aware of the myriad problems which have plagued the game since launch just over a week ago.
“SIE [Sony Interactive Entertainment] strives to ensure a high level of customer satisfaction, therefore we will begin to offer a full refund for all gamers who have purchased Cyberpunk 2077 via PlayStation Store. SIE will also be removing Cyberpunk 2077 from PlayStation Store until further notice,” the site reads. “Once we have confirmed that you purchased Cyberpunk 2077 via PlayStation Store, we will begin processing your refund. Please note that completion of the refund may vary based on your payment method and financial institution.”
As we reported earlier, PlayStation gamers who bought Cyberpunk 2077 were having significant difficulties obtaining refunds owing to Sony’s rather draconian policy. Meanwhile, CD Projekt RED’s “assistance” appeared to consist of telling PlayStation gamers, “Please wait for us to get back to you.” It now seems as though Sony is taking the lead on this issue.
CDPR put out a statement on Twitter, indicating that they had discussed the matter with Sony and were in agreement with the delisting.
“Following our discussion with PlayStation, a decision was made to temporarily suspend digital distribution of Cyberpunk 2077 on PlayStation store,” the image reads. “You can still buy physical versions of the game in brick and mortar stores and online. All purchased digital and physical copies of the game will continue to receive support and updates as we continue to improve your experience. According to our knowledge, everyone who is not willing to wait for updates and want to refund their digital copy of the game, can do so by submitting a request at https://www.playstation.com/cyberpunk-2077-refunds/.”
The statement concluded, “We are working hard to bring Cyberpunk 2077 back to PlayStation Store as soon as possible.”
Food For Thought
The second paragraph of Sony’s statement is somewhat ominous. Given their refund policy, it seems as though Sony is not in the habit of giving money back, and this situation does not appear to have publicly moved them to rethink their refund policy. That said, this move is at least a step in the right direction to try and repair the catastrophic damage CDPR has done to their image and standing in the gaming community.