The help desk platform used by 2K Games for its customer support has been hacked, with malicious emails sent to certain players. These emails contain dangerous links that are not linking to official 2K sites. Players should not open any of these emails from 2K, nor should they click the links.
2K are the publishers of some huge franchises, including Borderlands, Civilization, BioShock, X-COM and Mafia. The company has issued some safety tips in their official statement on the illegal hack, which can be seen below.
Hey folks, please read an important message from our Customer Support team. Thank you. pic.twitter.com/yKI18eL7mY
— 2K Support (@2KSupport) September 20, 2022
The malicious nature of the hack is currently still under investigation. 2K Support’s official guidelines are out of an “abundance of caution”, meaning that whilst you should follow all the tips, the scale of the attack isn’t entirely clear yet. To prevent any further confusion, 2K has taken its support site offline whilst the attack is investigated.
This is a bad week for Take-Two Interactive, parent company of both 2K Games and Rockstar Games. Rockstar suffered a major breach, which resulted in gameplay and code for the next Grand Theft Auto game leaking online. Whilst they come from the same parent company, there’s nothing to suggest these attacks are related in any way. It’s speculated the hacker behind the Rockstar breach also targeted Uber, which the FBI is now investigating.
If you’re a customer with 2K, please be careful checking your emails for the foreseeable future, and stay tuned to official channels for safety updates. We will also be reporting any updates provided by 2K about this story. For more gaming industry news, you can keep your eyes on GameLuster.