CDPR Apologizes For Poor Cyberpunk 2077 Performance, Offers Refunds

After several delays, CD Projekt RED’s open world RPG Cyberpunk 2077 released on December 10. Reviews and fan response alike have been mixed, with some praising the game’s extensive content and others feeling dissatisfied with the restrictive character creation system and romance options.

However, by far the largest drawback is the game’s large amount of bugs and glitches, to the point where it has been declared “nearly unplayable” by some fans and critics alike, at least when playing on previous generation consoles, the PlayStation 4 and Xbox One.

Reported glitches include characters (or just their faces) disappearing mid-conversation, lagging due to too many NPCs or vehicles, and difficulty firing guns or throwing grenades. The game has also been noted to crash repeatedly on older consoles. A number of players across social media have reported that the issues are so bad they have abandoned efforts to continue playing the game.

Today, CD Projekt RED released a statement via the official Cyberpunk 2077 Twitter – set against the now-familiar yellow background which has accompanied all Cyberpunk-related announcements. In this Tweet, the studio apologizes for the game’s poor performance and affirms their commitment to providing updates and bug fixes to improve performance.

“The first round of updates have been released, and the next one is coming within seven days,” reads CDPR’s statement. They also discuss their plans to release a larger update, currently referred to as “Patch One,” sometime in January, followed by a “Patch Two” in February. However, the tweet does acknowledge that it is unlikely that Cyberpunk 2077 will perform as smoothly and elegantly on last-generation consoles as it does on the PlayStation 5 or Xbox Series X, even after the patches have been released.

Acknowledging fans’ frustration, CD Projekt RED is also offering refunds to customers who have purchased Cyberpunk 2077 on the PlayStation 4 or Xbox One. They have even provided an email,, which purchasers can email if they cannot receive a refund through the store where they bought the game. Upset customers who desire a refund are encouraged to send an email to this address as soon as possible.

Some fans have responded positively and thanked the studio, while others remain irritated, especially as they feel that CD Projekt deliberately hid these issues while marketing the game prior to its release.

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